Contact & Policies

If you arrive 15 minutes late or more, we consider the appointment a no-show. Guests who miss an appointment without notice must prepay for future appointments.

We may make an exception for a move to later that same day if the schedule allows or your provider hasn’t already arrived and set up for your service.

The same cancellation and no-show policies apply to groups. If you make a group reservation, you’re responsible for fees related to late cancellations or missed appointments in your group.

Services are nonrefundable. If you’re unhappy with a service, please contact us as soon as possible, preferably within three days, so we can work with you on a solution.

All product sales are final. Allow 3 to 5 business days for order processing and handling. A 3% surcharge applies to credit card transactions.

Please use the designated area for your belongings during your visit, especially during color or chemical services. AO–The Space is not liable for damaged or misplaced belongings.